Client Service Consultant

Position Title: Client Service Consultant

Position Type: Regular/Full-Time and Fixed term

Job Band: 2

Hiring Range: $21.53 – $26.51/hour

Hours of work: 36.25 hours/week

Reporting to: Supervisor, Client Services

This posting is applicable to: Internal/External Applicants

Overview

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes standards, certification exams, apprenticeship programs, issuing certificates of apprenticeship, issuing certificates of qualification, renewing certificates, maintaining a public register, and researching apprenticeships and the trades.

Responsibilities

• Assist clients in a high-volume, high-pressure contact center environment, ensuring optimal delivery of products, services, and information to members and clients of STO.
• Provide information and respond to client inquiries either by answe...