Client Relationship Manager
M
malca-amit singapore pte. ltd.
📍 singapore, singapore, Singapore
Job Description
Job Description Client Onboarding
- Manage and ensure that the KYC process conducted by Key Accounts Executive are in compliance to MA requirements.
- Manage and ensure all customer files are created in order and in system.
- Manage customer visits, and tours of MA Facilities
- Address customer inquiries and provide information about products or services
- Handle customer complaints or issue by liaising with the appropriated departments for resolution
- Take ownership of all the client’s shipments (import / export / domestic / freight collect / 3rd party) within MA Singapore.
- Cultivate and maintain strong relationships with key clients, partners, and stakeholders.
- Collaborate with internal teams to ensure a seamless client experience and satisfaction.
- Ensure that customer details are updated
- Manage customer service to ensure that standards and proc...