Client Relations Assistant

Job Duties:

• Prepare and process renewal contracts, ensuring accuracy and compliance

• Coordinate with clients and internal departments to finalize contract renewals

• Draft, review, and revise contract terms and conditions for existing clients

• Maintain and update retention data across all dashboards and online platforms

• Support account management efforts to strengthen client relationships

• Identify and resolve contractual issues and disputes

• Organize, update, and maintain databases and files for all clients

• Answer incoming calls and respond to customer feedback and inquiries

• Perform other tasks assigned by the Business Development Head as required

Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field
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