Client Operations Lead - Housekeeping & Services

Client Relationship and Service Operations

• Manage and oversee client inquiries received through Facebook and other digital communication channels, ensuring prompt, professional, and solution-oriented responses.
• Prepare comprehensive service proposals, quotations, and service recommendations for B2C clients, including EZY and Housemaid service accounts.
• Coordinate and supervise booking schedules for housekeeping and cleaning services to ensure operational efficiency and client satisfaction.
• Develop and optimize daily operational schedules, including cleaner assignments, transportation routing, and service deployment plans.
• Prepare and monitor job orders for scheduled services while coordinating closely with operations teams to ensure timely and accurate execution.
• Conduct ocular inspections and on-site client visits to assess service quality, operational compliance, and customer satisfaction standards.