Client Manager, Priority Clients (UAE nationals)

Key Responsibilities

• To ensure expected level of customer service is provided to Priority banking clients. Work collaboratively with internal specialists and Associate Directors to provide appropriate banking services and solutions to meet client needs.
• Drive a culture of complete adherence to local and international service standards for affluent customer segment.
• Liaise with the relationship managers locally & internationally to work with overseas clients keeping in view the cross-border guidelines.
• Maintaining sound client relations by ensuring that their requests, concerns, and complaints are addressed by the client manager in a timely and efficient manner.
• Analyze feedback (compliment, complaint, and suggestion) by clients and accordingly modify policies & processes to improve services being provided.
• Ensure accuracy of account opening process for Priority banking staff with 98% accuracy.
• Ensure all ...