Client Lifecycle Management Quality Assurance Analyst

Client Lifecycle Management Analyst, Quality AssuranceBeing part of HSBC in Switzerland, you will help evolve and grow our business across EMEA, supporting Banking across our EMEA booking centres: Switzerland, Guernsey Branch and Luxembourg.The opportunity:Being part of HSBC in Switzerland, you will help evolve and grow our business across EMEA, supporting Banking across our EMEA booking centres: Switzerland, Guernsey Branch and Luxembourg.The Client Lifecycle Management Analyst, Quality Assurance will work closely with the Client Lifecycle Management (CLM) teams in these EMEA entities to ensure deliverables are completed to required quality standards. The role includes coaching and training on Customer Due Diligence (CDD), using Quality Assurance (QA) insights and trends to strengthen compliance and uplift performance. You will share best practices to drive continuous improvement in customer service, quality and consistency against established standards and frameworks. The role als...