Client-Focused Service Delivery Manager
A
ArcLight Consulting
📍 saint bonaventure, qc, Canada
Job Description
ArcLight Consulting is seeking a Client-Focused Service Delivery Manager to lead Oracle Cloud client success. Drive strategic initiatives while managing multiple client relationships in a remote-first role.
As a senior individual contributor, you will be key to building deep client relationships and ensuring effective service delivery. This role emphasizes proactive monitoring of client health and encouraging growth opportunities, enhancing client satisfaction and loyalty. You will define project scopes and maintain communication with stakeholders to drive measurable outcomes.
Key Responsibilities:
• Act as primary point for service delivery accountability
• Define client onboarding and ongoing support models
• Manage ticket resolution processes and escalations
• Build and maintain relationships with stakeholders
• Identify upsell opportunities within your client base
Requirements:
• Bachelor’s degree or equival...
As a senior individual contributor, you will be key to building deep client relationships and ensuring effective service delivery. This role emphasizes proactive monitoring of client health and encouraging growth opportunities, enhancing client satisfaction and loyalty. You will define project scopes and maintain communication with stakeholders to drive measurable outcomes.
Key Responsibilities:
• Act as primary point for service delivery accountability
• Define client onboarding and ongoing support models
• Manage ticket resolution processes and escalations
• Build and maintain relationships with stakeholders
• Identify upsell opportunities within your client base
Requirements:
• Bachelor’s degree or equival...