Client-Focused IT Support Lead (Mac & Google Workspace)

1840 & Company is seeking a Lead IT Help Desk and Technical Support professional based in South Africa to handle Tier 2 support for startup teams. You will balance technical problem-solving with empathetic client communication, resolving Google Workspace issues, guiding remote employees through fixes via Zoom, and documenting outcomes for team reuse.

The role emphasizes both technical chops and a client-friendly approach, with a focus on onboarding, device enrollment, and proactive