Client Experience Specialist - Brantford, ON
C
Canada Life
📍 brantford, on, Canada
Job Description
Client Experience Specialist (IPC) Permanent Full Time
About the Role In this position, you will provide administrative, operational, and client service support to one or more Advisors. The role is essential to maintaining efficient daily operations, delivering a high‑quality client experience, and ensuring compliance with regulatory and organizational standards. The ideal candidate is detail‑oriented, client‑focused, and comfortable in a fast‑paced professional environment.
What You Will Do
Serve as the first point of contact for clients via phone, email, and in‑person interactions
Proactively call/email clients to schedule meetings for the advisors
Prepare for client meetings, including identifying opportunities, preparing agendas, investment summaries, disclosures, and any outstanding service paperwork
Assist with client onboarding, account updates, and service requests
Follow up on client inquiries and ensure timely res...
About the Role In this position, you will provide administrative, operational, and client service support to one or more Advisors. The role is essential to maintaining efficient daily operations, delivering a high‑quality client experience, and ensuring compliance with regulatory and organizational standards. The ideal candidate is detail‑oriented, client‑focused, and comfortable in a fast‑paced professional environment.
What You Will Do
Serve as the first point of contact for clients via phone, email, and in‑person interactions
Proactively call/email clients to schedule meetings for the advisors
Prepare for client meetings, including identifying opportunities, preparing agendas, investment summaries, disclosures, and any outstanding service paperwork
Assist with client onboarding, account updates, and service requests
Follow up on client inquiries and ensure timely res...