Job Description
Role Mission
The Client Experience Manager plays a pivotal role in shaping a culture of exceptional in-store experience - one that places the client at the centre of every interaction and reflects the timeless spirit of Hermès.
Working closely with the Boutique Directors and in collaboration with the Head Office Client Experience (CX) team, this role ensures that the client experience is elevated through the six guiding values of the House:
- Welcome Simplicity
- Inspiring Surprise
- Bespoke Attention
- Human Bonding
- Story Sharing
- Heartfelt Generosity
Acting as both guardian and enabler of these values, the Client Experience Manager continuously refines how they are expressed and lived within the Boutique - ensuring harmony between client experience, team experience, and the unique Hermès environment.
A key aspect of the role is to observe, assess, and nurture how the Hermès experience is ...