Client Experience Manager at Sephora

Sephora USA, Inc

📍 london, on, Canada

Full-time Management & Operations

Job Description

Transform the client experience as a Client Experience & Beauty Services Manager at Sephora in London, Ontario. Lead and inspire teams while driving innovative beauty services and personalized client engagement.

In this full-time managerial role at Sephora Canada, you'll oversee the sales floor and guide your leads and Beauty Advisors. Your focus on training and development will be key as you enhance client interactions through innovative in-store events and classes. Collaborate with the Store Operations and Talent Manager to ensure high levels of service across every client touchpoint.

Key Responsibilities:
• Conduct training sessions for new and existing Beauty Advisors
• Manage the online reservation system for beauty services
• Ensure proper staffing for seamless client flow
• Collaborate on visual merchandising and sales floor organization
• Engage with vendors to enhance client service offerings

Requirements: