Client Experience Manager at Execaire Aviation
I
IMP Group
📍 dorval, qc, Canada
Job Description
Drive client satisfaction and loyalty as the Manager of Client Experience with Execaire Aviation. Oversee all touchpoints in the client journey while optimizing our aviation services.
In this pivotal role, you will enhance the client experience and implement client-centric strategies. Your leadership will focus on building strong relationships, gathering feedback, and refining processes to elevate service quality. The Manager of Client Experience will train and supervise Client Service Representative teams, ensuring they deliver exceptional service aligned with Execaire's values.
Key Responsibilities:
• Adhere to company policies and safety regulations
• Collaborate with executives on client management strategies
• Build relationships through experience-enhancing initiatives
• Analyze client feedback to improve satisfaction
• Champion annual client review board meetings
Requirements:
• University degree in a relevant field
• 3-5 years of client service exp...
In this pivotal role, you will enhance the client experience and implement client-centric strategies. Your leadership will focus on building strong relationships, gathering feedback, and refining processes to elevate service quality. The Manager of Client Experience will train and supervise Client Service Representative teams, ensuring they deliver exceptional service aligned with Execaire's values.
Key Responsibilities:
• Adhere to company policies and safety regulations
• Collaborate with executives on client management strategies
• Build relationships through experience-enhancing initiatives
• Analyze client feedback to improve satisfaction
• Champion annual client review board meetings
Requirements:
• University degree in a relevant field
• 3-5 years of client service exp...