Client Experience & CRM Manager

LHH

📍 neuchâtel ne, district de neuchâtel ne, Switzerland

Full-time Other-General

Job Description

Working closely with the Marketing and Client Experience teams, you will be involved in a variety of CRM and digital initiatives over a 8-month contract, gaining a transversal view of client engagement strategies across different markets. You will play a key role in coordinating campaigns, supporting client-focused activations, and ensuring a consistent and high-quality experience across all touchpoints.

Responsibilities
  • Newsletter Coordination
Define communication angles and draft newsletter content. Brief external agencies on creative assets, targeting, and messaging. Review and validate creative proposals, coordinate translations, and oversee testing before distribution.
  • Client Engagement & Community Activations
Plan and coordinate targeted initiatives for key client segments (loyal clients, prospects, partners). Support the organization of events, personalized communications, and...
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