Client Experience Associate
StratifyIQ
📍 bogotá, bogotá, distrito capital, Colombia
Job Description
About The Role
The Client Experience Associate serves as the primary point of contact and support liaison between our clients — Agents, Buyers, and Sellers — and internal specialty teams. This role is critical in delivering real‑time, high‑quality support across email, live chat, and phone channels while building strong client relationships.
You will play a key role in onboarding new users, resolving complex issues, and driving regional process improvements that enhance the overall client experience. As a product expert, you will directly contribute to client success and business growth.
Success in this role is measured through key performance indicators (KPIs) such as client satisfaction, response time, and accuracy of support.
Key Responsibilities
- Serve as a trusted advisor to Agents, Buyers, and Sellers, building strong and lasting client relationships.
- Deliver exceptional support via email, ticketing systems, phone, ...