Client Delivery Manager For Sap Private Cloud Richmond Hill

Drive engagement for SAP's private cloud offerings as a Client Delivery Manager with ECS.

Focus on customer satisfaction and operational excellence through your leadership.

In this role, you will engage with diverse customers, managing their transition across SAP's services, including RISE with SAP S/4HANA Cloud and HANA Enterprise Cloud.

Your expertise will be critical in ensuring seamless service delivery and fostering solid client relationships in a agile setting.

Key Responsibilities

• Align and strategize service plans with customer business needs
• Support critical projects and daily operations
• Implement effective de-escalation strategies when necessary
• Manage commercial accounts to boost customer satisfaction
• Drive proactive engagement throughout customer lifecycle

Requirements

• Bachelor's degree in a related field
• 2+ years in customer-facing IT consulting roles
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