Client Delivery Manager (CDM)

Job Summary

The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily on S/4HANA private cloud edition per contract. The CDM drives end-to-end customer engagement from signature onwards, including onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.

Key Responsibilities

• Engagement Management
  • Conduct regular or quarterly business review meetings with the customer to discuss service quality
  • Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction (performance review)
  • Create and deliver monthly service reporting
  • Propose and discuss improvement potential
  • Conduct service and business planning meetings to understand customer business needs
  • Explain aspects of SAP’s overall cloud strategy and growing...