Client Complaints Executive

Client Complaints Executive

We are seeking a proactive and detail-oriented Client Complaints Executive with experience in the Forex brokerage industry to join our team in Dubai. The ideal candidate will be responsible for managing and resolving client complaints in a timely, professional, and compliant manner while ensuring adherence to company policies and applicable regulatory standards.

Key Responsibilities

• Receive, acknowledge, investigate, and resolve customer complaints received through email, phone, live chat, CRM, or other communication channels.
• Maintain an accurate complaints register and ensure all cases are documented with complete details.
• Ensure complaints are resolved within the timelines specified by company policies and regulatory guidelines.
• Prepare professional written responses to clients regarding complaint outcomes.
• Escalate complex, high-risk, or regulatory-related complaints ...