Client Communications Director

Ascensus

📍 Dresher, Pennsylvania, United States

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Job Description

Section 1: Position Summary

The Client Communications Director will be responsible for developing and executing cohesive communications plans to support features launches as part of Ascensus’ digital transformation of product, service and operational capabilities for all client audiences. This role requires collaboration with business stakeholders and marketing to implement effective and informative communications that enhance client experience and drive desired outcomes.

Section 2: Job Functions, Essential Duties and Responsibilities

  • Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements.

  • Collaborate Lead cross-functional teams comprised of Product, UX, Service and Marketing team members and leaders to build out elements of the communication journeys, including but not limited to emails, videos, UX/web copy and in-a...
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