Job Description
Our Call Centre Department is looking for Customer Orientated and self-reliant individuals to join their Call Centre team.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Receive and handle telephone policy enquiries in Call Centre department and action
accordingly. - Address all outstanding requirements on new applications in New Business.
- Providing enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deducti...