Job Description
The Grade IV Enquiry Officer will play a pivotal role in supporting the National Fostering Recruitment and Enquiry Team (NFRET) in its core business functions. This position is primarily office-based and is responsible for ensuring timely and professional responses to public enquiries and for registering interest from prospective foster carers. The role is essential in maintaining efficient operations and providing a positive first point of contact for the public.
Position is office based, 5 days.
Location: Newcastle West, Co. Limerick
Core Responsibilities
Respond to Public Enquiries:
Serve as the main contact point for individuals interested in becoming foster carers. Ensure prompt responses to queries received via the national phone line, email, and website registrations.
Enquiry Management:
Record enquiry details, upload information to TCM, and notify relevant local teams. Ensure all requests are respond...