Claims Broker

Overview

Job Description: To deliver exceptional claims management services by efficiently handling all aspects of insurance claims on behalf of customers. This includes liaising with relevant insurance providers to ensure timely and accurate processing of claims, all within established service level agreements.

Responsibilities

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity; identify and escalate potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the growth and profitability of an area of work.
• Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of requirements and...