Job Description
Description
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manger to respond to and mitigate critical and high impact global events and escalations.
As an Incident Manager you will be responsible for:
· Identifying, containing, and resolving time sensitive escalations.
· Performing analysis of data from a variety of sources to identify possible risk indicators.
· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
· Performing escalation trend analysis and reporting.
· Performing real-time incident handling tasks to support world-wide operations.
· Analyzin...
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manger to respond to and mitigate critical and high impact global events and escalations.
As an Incident Manager you will be responsible for:
· Identifying, containing, and resolving time sensitive escalations.
· Performing analysis of data from a variety of sources to identify possible risk indicators.
· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
· Performing escalation trend analysis and reporting.
· Performing real-time incident handling tasks to support world-wide operations.
· Analyzin...