Job Description
The Jr Technical Support - Command Center will facilitate daily workflow distribution amongst the available staffing base for specific command center function.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
- Participate in testing activities, including the creation and execution of basic test scripts
- Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
- Exchange ideas and information in a concise and clear manner
- Use the monitoring systems to conduct in-depth analysis and provide the Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident.
- Rec...