Job Description
Job Overview
The Merchant Engagement Specialist is responsible for conducting outbound calls to merchants, providing product guidance, gathering feedback, and building strong relationships to enhance merchant engagement and satisfaction. The ideal candidate will combine excellent communication skills with a passion for customer success.
Key Responsibilities:
Qualifying, Re-engagement & Welcome Calls
- Conduct outbound calls to new and existing merchants within the defined SLA.
- Collect feedback and suggestions to understand merchant needs and challenges.
- Professionally introduce the company's services and explain key features or setup procedures.
- Verify customer information and ensure successful account or product activation.
- Provide guidance on using the terminal or product effectively.
Customer Engagement & Relationship Building
- Create a positive first impression through a friendly and prof...