Child Care Advisor Lead

Equus Workforce Solutions

📍 Houston, Texas, United States

Full-time Counselors, Social Workers, and Other Community and Social Service Specialists

Job Description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

  • Provide quality customer service to Child Care clients and co workers
  • Serve as a support for the Child Care Supervisors
  • Participate in the training and development of the Child Care Advisors 
  • Act as a peer support to Child Care Advisors
  • Manage cases for other employees and employees relatives
  • Complete reports (Early Term)
  • Resolve client concerns (face to face, phone or email)
  • Complete referred customer contacts and provide a update
  • Participate in the facilitation of all staff meetings
  • May serve as the Appeals