Chief 2Nd Line / Environments Support Engineer (Guadalajara)

We are looking for a Chief 2nd Line / Environments Support Engineer to manage our support engineering team. This role demands a highly experienced individual with a strong foundation in support projects and 24x7 environments. You will oversee the resolution of complex technical issues, drive continuous service improvement, manage a team of support engineers, and ensure exceptional customer satisfaction within our technology-driven company.

Responsibilities

• Maintain exemplary customer satisfaction rates and conform to stringent quality standards
• Utilize advanced troubleshooting tools and techniques to determine root causes of issues and deliver customer‑facing assessments
• Strategically classify, document, and analyze queries to formulate preventative actions
• Facilitate issue reports to Customer engineers to aid in bug resolution
• Lead community management tasks as required
• Address high‑level customer‑specific...