Job Description
Receive incoming calls and provide excellent customer service- Handle an average of 40 calls daily- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)- Conduct full check verification when issuer/payee is new customer- Contact issuer to verify the check information before processing transaction- Identify problems or issues and propose solutions to management- Meet quality assurance requirements and other key performance metrics**Responsibilities**- Receive incoming calls and provide excellent customer service- Handle an average of 40 calls daily- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)- Conduct full check verification when issuer/payee is new customer- Contact issuer to verify the check information before processing transaction- Identify problems or issues and propose solutions to management- Meet quality assurance requirements and other key performance metrics**Qualifications**- High Scho...