Chatbot Experience Lead (Hybrid/Remote)

Telia Company in Finland is seeking a skilled Chatbot Specialist to manage daily operations of the chatbot, ensuring optimal digital experiences. You will analyze customer journeys, develop content in line with conversational design, and collaborate with sales and care teams.

The ideal candidate is fluent in Finnish and English, organized, and has experience in e-commerce environments. We offer a hybrid work setup and extensive professional development opportunities.