Chat Support Specialist (E-Commerce)
I
ibex. Pakistan
📍 karāchi, karāchi, Pakistan
Job Description
In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
Qualifications
Minimum Intermediate or above
Proficiency in verbal communication skills in English is essential
Advanced proficiency in MS Excel
6 months of proven experience in a customer-facing role is required
Responsibilities
Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolution...
Qualifications
Minimum Intermediate or above
Proficiency in verbal communication skills in English is essential
Advanced proficiency in MS Excel
6 months of proven experience in a customer-facing role is required
Responsibilities
Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolution...