Change Management Consultant
I
ICONMA, LLC
📍 United States, United States, United States
Job Description
Our client, a American Multinational Clothing and Accessories Retailer company, is looking for a Change Management Consultant for their San Francisco, CA/Hybrid location. Responsibilities:
+ The capability has two pillars: Enterprise AI Search (“Know” — cited, permission-aware answers over ServiceNow and other knowledge sources) and Agentic AI Automation (“Do / Assist” — governed task execution with human-in-the-loop approvals).
+ Adoption strategy deliberately earns trust in “Know” before scaling “Do.”
+ This is a high-visibility, high-impact engagement. It reaches 80,000+ employees across HQ, stores, distribution centers, call centers, and remote roles, in multiple languages. General Availability is targeted for January 2027 —on a compressed timeline, leaving no runway to learn the role on the job and making skilled, self-directed OCM leadership essential to adoption success.
+ The right candidate crafts the change strategy from a blank pa...
+ The capability has two pillars: Enterprise AI Search (“Know” — cited, permission-aware answers over ServiceNow and other knowledge sources) and Agentic AI Automation (“Do / Assist” — governed task execution with human-in-the-loop approvals).
+ Adoption strategy deliberately earns trust in “Know” before scaling “Do.”
+ This is a high-visibility, high-impact engagement. It reaches 80,000+ employees across HQ, stores, distribution centers, call centers, and remote roles, in multiple languages. General Availability is targeted for January 2027 —on a compressed timeline, leaving no runway to learn the role on the job and making skilled, self-directed OCM leadership essential to adoption success.
+ The right candidate crafts the change strategy from a blank pa...