Job Description
About the role
In this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location.
What you'll do
- Provide exceptional friendliness, empathy and customer service via phone, email and other platforms.
- Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.
- Prioritize tasks accordingly between a variety of platforms and responsibilities.
- Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)
- Owning the process of ...