Center Supervisor at Serco Canada Inc.
S
Serco
📍 central ontario, orillia, Canada
Job Description
Join Serco Canada Inc. as a Center Supervisor and enhance operations at the Thunder Bay DriveTest Centre. Embrace a dynamic environment emphasizing leadership and customer service excellence.
In this supervisory role, your expertise will guide the daily functions of the DriveTest Centre, ensuring compliance with operational standards. You will effectively manage staff, coordinate activities, and resolve operational challenges while maintaining high levels of customer satisfaction. Strong leadership and exceptional communication skills will be key to driving team success.
Key Responsibilities:
• Direct front-line team and oversee service delivery
• Manage workflow and assign tasks effectively
• Liaise with other agencies to resolve issues
• Conduct training and staff meetings for performance improvement
• Ensure compliance with business processes and standards
Requirements:
• Minimum two years in a customer service role
• Experience leading a team of employ...
In this supervisory role, your expertise will guide the daily functions of the DriveTest Centre, ensuring compliance with operational standards. You will effectively manage staff, coordinate activities, and resolve operational challenges while maintaining high levels of customer satisfaction. Strong leadership and exceptional communication skills will be key to driving team success.
Key Responsibilities:
• Direct front-line team and oversee service delivery
• Manage workflow and assign tasks effectively
• Liaise with other agencies to resolve issues
• Conduct training and staff meetings for performance improvement
• Ensure compliance with business processes and standards
Requirements:
• Minimum two years in a customer service role
• Experience leading a team of employ...