Job Description
Description
Claims Specialists work one on one, via phone, with travelers who travel with and rely on mobility equipment. If the travelers mobility equipment has been damaged by the airline, the Claims Specialist functions as a case manager, handling each damage claim with the traveler from start to finish. Claims Specialists work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.
+ A-Z white Glove Customer Service
+ Making outbound calls to customers to take care of them
+ Dealing with upset customers; remain calm and deescalate situation
+ Situational customer care approach - Out of the box critical thinking skills to take care of the customers
+ Company Culture is everything to them
+ 40-50 customers at a given time (this is the total workload running)
+ Speak to customers every 2-3 days to provide great care
Must Haves:
+ 1-2 ...
Claims Specialists work one on one, via phone, with travelers who travel with and rely on mobility equipment. If the travelers mobility equipment has been damaged by the airline, the Claims Specialist functions as a case manager, handling each damage claim with the traveler from start to finish. Claims Specialists work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.
+ A-Z white Glove Customer Service
+ Making outbound calls to customers to take care of them
+ Dealing with upset customers; remain calm and deescalate situation
+ Situational customer care approach - Out of the box critical thinking skills to take care of the customers
+ Company Culture is everything to them
+ 40-50 customers at a given time (this is the total workload running)
+ Speak to customers every 2-3 days to provide great care
Must Haves:
+ 1-2 ...