Manages all information obtained with strict confidentiality to safeguard patient information from use by unauthorized personnel.
Screens incoming telephone calls and faxed correspondence, responds to inquiries and sends messages to appropriate staff in timely manner.
Responsible for recording time and attendance functions within Case Management department as per Southeast Health Policy.
Assists staff in distribution of community resources and educational material to patients/families.
Provides Medicare Messages per Center for Medicare/Medicaid Services (CMS) requirements to hospitalized patients and maintains documentation of delivery in the electronic medical record. In event of appeal, would provide requested documents back to the Quality Improvement Organization (QIO) on file.
Serves as Notary Public and provide service for patients pertinent to the hospital stay as well a...