Care & Repair Operational Excellence Specialist

Overview

Department : Supply Chain Excellence–ReBIRD– Care & RepairOperations

Reports to: Manager, Care & Repair OperationalExcellence

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

As the Operational Excellence Specialist, Care & Repair, you will ensure our global After‑Sales program delivers a smooth, high‑quality, guest‑centric experience.

You’ll oversee daily performance across the Care & Repair network, monitoring workflows, assessing third-party execution, and identifying friction points that affect the guest journey. Using performance reviews and data insights, you’ll pinpoint opportunities to streamline processes, improve consistency, and scale best practices.

You’ll collaborate with internal and external partners to ensure quality and turnaround standards are met, providing the guidance and tools needed to strengthen execution. By addressing operational barriers and resolving ...