Care Operations Specialist - (on site)

10-Jul-2026

Care Operations Specialist - (on site)

Full time

Regular

Job Description

As a Care Operations Specialist, the primary responsibilities include making outbound calls to customers, responding to a high volume of Customer Service email correspondence, researching, and resolving billing and general account issues, porting support and completion, and providing information to customers on our products and services. The position is accountable for maintaining a high level of customer support and driving continuous process improvement on an ongoing basis.
 
This role is on site, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV or San Antonio TX.
 
What you'll do

Support customer and internal emails for updates, complaints etc.

Process physical mail from customers. Customer Complaints, ACH inputs, PEP updates etc. along with sending outgoing mail.

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