Capabiity & Quality Manager

Closing Date: 31/12/2026

Capabiity & Quality Manager

Role

• Lead and develop the Training and Quality Assurance teams through coaching, mentoring, performance management, and capability development.
• Manage Learning & Development initiatives, including onboarding, training delivery, competency assessments, and continuous learning programmes.
• Oversee Quality Assurance and Compliance by monitoring customer interactions, conducting calibration sessions, and ensuring adherence to quality standards and regulatory requirements.
• Track and analyze operational performance by monitoring KPIs, preparing performance reports, and providing actionable insights to improve productivity, quality, and customer experience.
• Drive continuous improvement by optimizing processes, supporting UAT and new campaign readiness, and collaborating with stakeholders to enhance operational effectiveness.

About You

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