Call Handler/ Responder

JK Recruitment

📍 Derby, Derbyshire, United Kingdom

Full-time community-and-social-service

Job Description

Job Title: Night Duty Care Response Officer
Hours: Permanent Night Duty
Shift Pattern: 23:00 – 07:00, working across a 7-day rota on a 5-week shift pattern.

Role Overview

We are seeking a reliable and dedicated Night Duty Care Response Officer to join our team. This role involves providing responsive support during overnight hours, ensuring the safety and wellbeing of service users by responding to callouts across the city as required.

Key Responsibilities

* Respond promptly to emergency and non-emergency callouts throughout the city during night shifts.

* Provide high-quality care and support to service users in line with organisational policies and procedures.

* Monitor and record information accurately using computer-based systems.

* Communicate effectively with colleagues, service users, and other professionals.

* Maintain accurate records and reports relating to incidents, callouts, and support provided.