Job Description
Team Leader – Call Centre Operations
Location: Swindon
Contract: Full-Time, 12-Month Fixed-Term Contract
Are you a motivated and people-focused leader with a passion for driving performance and developing teams? We are looking for an experienced Team Leader to join our busy Call Centre operation in Swindon.
This is an excellent opportunity to lead a team of Operators, ensuring exceptional service delivery while supporting, coaching, and developing individuals to achieve their full potential. You will play a key role in maintaining operational excellence, meeting service targets, and creating a positive, high-performing team culture.
Key Responsibilities
Team Leadership & Development
- Line-manage a team of Operators, providing guidance, support, and regular feedback.
- Conduct structured monthly 1:1 meetings focused on performance and development.
- Deliver coaching sessions and quality feedback across ...