Call Centre Supervisor
Fidelity Services Group
📍 roodepoort, city of johannesburg metropolitan municipality, South-Africa
Job Description
Overall purpose of the job: As the Call Centre Supervisor you will be accountable for the daily running and management of the Call Centre through the effective use of resources.
You will be responsible for the monitoring the call centre environment. The Supervisor will listen to various Scheduling recordings for audit purposes and customer service initiatives.
This will include Inbound, Outbound
You will create an effective support team and strong business partnerships with the internal FSD functions (including but not limited to Sales, Technical, Marketing, HR, NCRC, Finance and IT).
Required to form partnerships with external service providers including but not limited to Subcontractors, Amber connect, IC S, BYC.
You will need to establish and maintain a culture of continuous improvement and to continually improve our service offerings.
You will have the responsibility of supervising the team of agents, motivating ...