Call Center Training Specialist at MCI
M
MCI
📍 sydney, cape breton regional municipality, Canada
Job Description
Join MCI as an Experienced Call Center Trainer, where you will deliver impactful training programs for agents in a supportive environment. Your expertise will enhance onboarding, upskilling, and continuous learning across various client campaigns.
MCI seeks a Call Center Trainer with substantial experience, dedicated to nurturing agents in their roles. You'll design and update training materials, facilitate new hire training, and conduct assessments to refine learning solutions. This role is critical in aligning training programs with client needs and improving agent performance through evaluation and feedback.
Key Responsibilities:
• Facilitate training for new hires on soft skills and processes
• Design and update training manuals and e-learning content
• Conduct training needs assessments and recommend solutions
• Evaluate training effectiveness with feedback and performance data
• Provide ongoing coaching and support to agents...
MCI seeks a Call Center Trainer with substantial experience, dedicated to nurturing agents in their roles. You'll design and update training materials, facilitate new hire training, and conduct assessments to refine learning solutions. This role is critical in aligning training programs with client needs and improving agent performance through evaluation and feedback.
Key Responsibilities:
• Facilitate training for new hires on soft skills and processes
• Design and update training manuals and e-learning content
• Conduct training needs assessments and recommend solutions
• Evaluate training effectiveness with feedback and performance data
• Provide ongoing coaching and support to agents...