Call Center Supervisor

Summary Position Summary: The Jr. Customer Experience Engineer supports the administration, configuration, governance, and continuous improvement of customer experience systems, technologies, and programs across Athens Services. This role serves as a key operational partner in maintaining customer experience platforms, Voice of Customer (VoC) systems, customer engagement technologies, customer journey tools, and enterprise experience management programs. The position partners closely with the Athens Support Center, Sales, Marketing, Operations, and Information Technology teams to support system performance, data quality, reporting, process improvement, and customer experience program execution. The role serves as the primary business administrator for Genesys Cloud and is responsible for the ongoing development, maintenance, optimization, and enhancement of the platform to support evolving customer, employee, and business needs. The Customer Experience Program Administrator plays a...