Job Description
Duties & Responsibilities
Manage high-volume Inbound/Outbound calls in a call center environment
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
Utilize various communication Scripts when handling different topics for effective customer service & insight
Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
Build sustainable relationships and engage customers by taking the extra mile for clients
Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
Frequently attend educational seminars to improve knowledge and performance levels
Meet personal/team qualitative ...