Job Description
Bilingual Call Centre Representative (Remote – ON/QC)
Monday to Friday Day shift: 9:00 AM – 5:00 PM
$19 per hour
Remote – Open to candidates located in Ontario or Quebec
Are you a people person with a passion for helping others? Use your bilingual communication skills to support clients in a remote, full-time role that could lead to longer-term opportunities!
What You’ll Be Doing:
- Handle calls and emails in English and French , offering professional, timely, and accurate support.
- Go beyond simply reading scripts — actively listen to questions and concerns, apply your understanding of the settlement, and help troubleshoot and resolve issues.
- Use available resources and internal tools to support first-call resolution.
- Maintain clear documentation and follow established procedures with attention to detail and empathy.
What We’re Looking For:...