Call Center Representative (Blended)

Job Summary

MCI, a leading tech‑enabled business services company, is looking for enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives. The role involves responding to inquiries, contacting existing customers, providing support, and promoting new products across various government and branded projects.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues efficiently, aiming for first‑call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document customer interactions and process claims
• Guide customers through options to find the best solutions
• Use training and resources to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately
• Escalat...