Call Center QA Analyst & Coaching Champion

Firstsource is looking for an engaging Call Center Quality Assurance Analyst to join the team in Metro Manila, Taguig. In this role, you will conduct monthly quality assurance evaluations for phone agents, provide constructive feedback, and assist agents with complex questions.

The ideal candidate has at least 2 years of experience as a quality analyst, strong communication skills, and proficiency in MS Office. Join us to ensure the highest quality standards within our call center operations.