Call Center Ops Director: Strategy & Service Excellence

Link-Worldwide in Valle de Chalco Solidaridad is seeking a Call Center Operations Manager responsible for defining and executing strategic operations. The ideal candidate will have 3-5 years of account management experience, leadership skills, and excellent bilingual communication abilities in Spanish and English.

Key responsibilities include overseeing call center performance, managing teams, and ensuring quality service delivery while maintaining budget controls.

Candidates should demonstrate strong analytical, teamwork, and customer service skills.