Call Center Operations Lead — Strategy, Coaching & Improvement

iQor in Cavite, Carmen is seeking an experienced Call Center Manager to oversee the daily operations of the Call Center. This role requires effective resource planning and management of call center supervisors to ensure productivity and operational efficiency.

The ideal candidate should have at least 5 years of experience in call center environments, with a focus on collections, sales, or technical support. A high school diploma or equivalent is required, along with strong leadership skills.