Job Description
Job Title: Call Centre Executive Department: Call Centre / Patient Relations Location: Noida Sec-63 Employment Type: Full-Time Experience: 1–3 Years (Healthcare/IVF experience preferred) Job Summary We are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, scheduling patient appointments, addressing patient queries, and ensuring a seamless communication experience. Candidates with prior experience in an IVF/Fertility Centre , hospital, or healthcare industry will be preferred. Key Responsibilities Handle inbound and outbound calls professionally and courteously. Respond to patient inquiries regarding consultations, treatments, appointments, and services. Schedule, reschedule, and confirm appointments with doctors and consultants. Follow up with prospective and existing patients through calls, WhatsApp, SMS, and emails. Generate and maintain accurate patient records in th...