Call Center Agent-Ticketing Agent

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Job Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

We offer the following benefits:

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and em...